Contact us
Our English-speaking support team is available 24/7 worldwide. Support in other languages is available according to the schedule below.
Always within reach
Our team is available to help you via live chat, WhatsApp, Help Centre, or email.
///how to reach us
Live chat
The fastest way to reach us. Click the chat icon in the bottom-right corner of your screen.
Speak to our team in your preferred language
English
24/7
All days
Chinese
23:00 – 15:00
All days
Thai
02:00 – 11:00
All days
Japanese
00:00 – 11:00
All days
Spanish
00:00 – 21:00
All days
Portuguese
06:00 – 22:00
All days
Vietnamese
00:00 – 11:00
01:00 – 10:00
Weekdays & Weekends
French
00:00 - 15:00
Weekdays only
Italian
06:00 - 15:00
Weekdays only
Greek
06:00 - 15:00
Weekdays only
Arabic
06:00 – 15:00
Weekdays only
Polish
06:00 - 15:00
Weekdays only
FAQ
The Axi Group of companies has offices in different countries and regions around the world, with all operations subject to different regulations and/or local governing jurisdictions.
Axi is registered by FSA — Financial Services Authority (St Vincent and the Grenadines). AxiTrader LLC is incorporated in St Vincent and the Grenadines, number 4303 LLC 2025 by the Registrar of International Business Companies, Euro House, Richmond Hill Road, Kingstown, St. Vincent and the Grenadines.
Your Account Manager should have reached out to you when you opened your Axi account, either via email or through a messaging app (e.g., WhatsApp). If you’re unsure who your Account Manager is or don’t have their contact details, please reach out to our Client Services team and they will help you get in touch.
Axi Partners can contact the Partner Support team through WhatsApp, Live Chat, Support Requests, or Email. Choose the option that best fits your needs.